Guidance and Precautions・指南与注意事项

* Please check before booking・请您在预约前确认・请您在预约前确认  

※ Guidance and Precautions – Please check before booking

1. Even if it is booked, it may not be finalized.

 [Process: Book → Check to see if you can take the tour → Finalize through Happycall]

2. As the bus is limited to 45 seats, it is not possible to book if full. A 100% refund will be provided in this case. (Please book early.)

3. During booking, you must provide the following information: a representative’s Korean name, English name, the number of people (Adult, Child, Toddler, Baby), a representative’s phone number, date of usage, and time of usage.

4. Seats are not provided to babies, who ride free of charge. (Please sit with them on your lap. However, if there are available seats, these seats may be provided.)

5. Arrival time may be delayed due to traffic, so please keep a loose schedule.

6. Kansai International Airport departure: A tour that departs at least 1 hour after the estimated plane arrival time must be booked. (Entry procedure and luggage claim takes 50 minutes to 1 hour.)

7. Doton Plaza departure : Please book a tour that departs 3 hours before the plane departure time. (It takes 50 minutes to 1 hour to the airport and arrives 2 hours before the flight.)

9. Excluding events in which the company is directly at fault, the company takes no responsibility for losses following bus delays.

10. Everyone boards the bus after the roll is called by the guide at the meeting place at Kansai International Airport and Doton Plaza.

※ Application
Online application is available on this website. An email will be sent for confirmation of the reservation. Please print a copy of the confirmation or save a copy in your mobile device for the actual date of departure. 

Online reservation ends at 17:00 of the previous business day; however, if there are vacancies, reservation will still be available in the DOTON PLAZA information center “YOUTOURBUS Reservation center”. We highly recommend you to hurry up on the reservations. 
 
* Important: Online reservation is not available on Saturdays, Sundays, and National holidays. 
* Reservation starts from 9:00am; 3 months prior to the departure date. 

If there is a vacancy on the departure date, you are welcome to visit the “YOUTOURBUS Reservation Center”, the DOTON PLAZA information center, and purchase the tickets. (Only available until 60 minutes prior of departure). 
※ Travel may be cancelled if the total number of reserved customers are less than the minimum required. 

About minimum requirement departure:
If the group meets the minimum number of required people or other requirements, the departure will be decided at any time.

About the bus company:
Ieyasu Corporation, Inc. (regular large vehicle / no toilets)

※ Payment
- Select method of payment on the website.
• Credit Card : VISA, Master, AMEX (STRIPE online payment: https : //stripe.com/jp)
• PayPal

- Select method of payment at DOTON PLAZA information center "YOUTOURBUS Reservation Center".
• Credit Card : JCB, Diners, AMEX, VISA, Master, DISCOVER, 銀聯, Shinhan 
• Cash : ¥Japanese Yen

 

※ Luggage

[Luggage able to be entrusted]

Under 2 bags for each person (Example: under 2 travel bags) with a total weight of under 30kg, total capacity of under 0.25m³, and a maximum luggage length of under 2m. If possible, please your name and contact number and attach them to the luggage.

[Luggage unable to be entrusted]

Please do not put valuables or damageable items in the entrusted bag. This includes the following: cash, passports, securities, jewelry, jewels, artwork, watches, cameras, computers, glass products, bottles. All responsibility for lost or damaged items rests with the customer.

[Prohibited Luggage]

Items prohibited by the Passenger Transport Service Rules (Explosives, flammable items, items that may ignite, etc.)

※ Change / Cancellation of Reservation
Please contact YOU TOUR company (T.092-292-0624) or the DOTON PLAZA “YOUTOURBUS Reservation Center (T.06-6212-6161)” for any changes or cancellation of the reservation. 
 

※ Cancelation and Refund

Cancelation fees

(Starting the day before he first travel day of travel)

1. Cancelation before the 21st day: Free

2. Cancelation after the 20th day (excluding 3-8): Free

3. Cancelation after the 10th day (excluding 4-8): 20% of the travel price

4. Cancelation after the 7th day (excluding 5-8): 30% of the travel price

5. Cancelation the day before the first travel day: 40% of the travel price

6. Cancelation on the day of the travel: 50% of the travel price

7. Absence without notice: 100% of the travel price

8. Cancelation after travel starts: 100% of the travel price

- If the travel costs are not payed before the due date, the company will request the same cancelation fee, as the customer has canceled the travel contract.

- Departure date changes due to the customer’s personal circumstances are considered a cancelation and a small cancelation fee is requested.

* Cancelation requests will be taken on work days (excluding weekends and public holidays) and during work hours (09:00~18:00).

※ Refund Policy
① Customers who paid using credit card will be refunded through the credit cad bank.
Depending on the bank’s closing time or accounting end date, the actual expense may be charged after the cancellation is processed. Also, the actual refund may be processed on the next month. Please contact your credit card bank for the actual refund date due to personal information is related. 
※ In case of cancellation or any changes, we will ask for your credit card number again due to re-charging of any fees. 
② Customers who paid by cash at the DOTON PLAZA information center “YOUTOURBUS Reservation Center” will be refunded with cash.

※ 指南与注意事项 – 请您在预约前确认。

1. 预约并非100%成功。

[预约方法:预约→确认该车次可以乘坐→进行HAPPYCALL确定]

2. 巴士准乘45人,由于座位有限,若满员则无法预约,此时将100%退款。(请尽快预约。)

3. 预约时,需要参加者代表的汉字姓名、英文姓名、人员数(成人、儿童、幼儿、婴儿)、代表人联系方式、乘坐日期、乘坐时间等信息。

4. 免费乘坐的婴儿不提供座位(请您在座位抱着孩子。但如果座位有空余,就会为您提供座位。)

5. 根据道路交通情况,目的地到达时间可能会延迟,请您在乘车时留出一些富余的时间。

6. 关西国际机场出发组:请预约比飞机预计到达机场的时间至少1小时后出发的车次。(入境手续与行李领取需要50分钟到1小时左右。)

7. DOTON PLAZA出发组:请预约飞机起飞时间3小时前出发的车次。

(到机场需要50分钟到1小时左右,在起飞2小时前到达机场。)

8. 若比预约的时间早或晚到达集合地点,可以为您变更为上一班或下一班。但是,如果出现巴士因无多余作为而无法乘坐的情况,则100%为您退款。

9. 除本公司故意或过失的情况外,对于由于巴士延迟产生的损失,本公司一概不承担责任,希望您谅解。  

10. 通过关西国际机场与DOTON PLAZA集合地点的引导员核对名单并乘车。

※ 申请
可以通过本公司的网上服务进行预约。预约成功后会通过E-mail进行安排。乘车当日请附带打印的预约成功通知内容也可以在手机里存。
 
网上预约会在前日17点(平日基准)截止,但有空席的时候,也可以当日在 DOTON PLAZA咨询服务的 "YOUTOURBUS 预约中心"进行预约。希望尽快进行预约。
* 重要 : 星期六,星期日,休日的网上预约不可当天处理。
* 预约是乘车3个月前的上午9:00开始进行。

DOTON PLAZA咨询中心的 "YOUTOURBUS 预约中心"预约可以在有空席的时候可以使用。(出发前 60分钟截止使用)
※ 本过程当招募式旅游预约乘客数为满足最少人员时,会终止旅游。
 
关于最少出发人员
当到达最少出发人员(1人)时候会确定出发。

关于运行巴士的公司
株式会社 一艾雅斯合作(一般大型车型/ 无厕所)会运行。

※ 支付
- 网上预约付款可以通过以下方式进行支付。
• 信用卡: VISA, Master, AMEX (STRIPE 网上付款 https : //stripe.com/jp)
• PayPal
 
- DOTON PLAZA咨询服务的 "YOUTOURBUS 咨询中心"的付款以以下方法付款。
• 信用卡 : JCB, Diners, AMEX, VISA, Master, DISCOVER, 銀聯, 新韩卡
• 现金 : ¥日币

 

※ 行李处理

[可以委托运送的行李]

每人2件以内(例:2件以内的旅行包),总重量30kg以内,总体积0.25m³,最大边长2m以内的行李可以运送,请您写好“姓名、联系方式”挂在行李上。

[不可委托运送的行李]

请不要将贵重物品(现金、护照、有价证券、贵金属、宝石、艺术品等)与易碎物品(钟表、相机、电脑、玻璃制品、瓶子等)放入行李中。如果破损、遗失,本公司概不负责。

[车内禁止携带的行李]

根据旅客汽车运送行业规定,车内禁止携带的物品(易爆物品、有易燃或引火性质的物品等)。

※ 预约内容的变更•取消
预约内容的变更•取消,请联系YOU TOUR 公司 (T.092-292-0624) 或 DOTON PLAZA 'YOUTOURBUS 预约中心 (T.06-6212-6161)。
 

※ 取消与退款指南

取消手续费

(自旅行开始日的前一天起)

1. 21天前取消:免费

2. 20天或少于20天前取消(3-8除外):免费

3. 10天或少于10天前取消(4-8除外):旅行价款的20%

4. 7天或少于7天前取消(5-8除外):旅行价款的30%

5. 旅行开始日的前一天取消:旅行价款的40%

6. 旅行开始当日:旅行价款的50%

7. 不到场且未联系:旅行价款的100%

8. 旅行开始后取消:旅行价款的100%

- 若到期不支付旅行价款,本公司将于该日期的第二天解除客户的履行合同并要求支付与取消费等额的违约金。

- 由于客户的原因变更出发日期,视为整体取消旅行,收取规定的取消手续费。

* 仅限工作日(周六、日与公休日除外)且工作时间(09:00~18:00)内申请取消。

※ 退款方法
① 用信用卡付款的顾客会通过信用卡公司进行退款。
不仅如此,随信用卡公司的截止日期或处理日期,使用费有可能会被支持。而且退款的过程也有可能会下个月开始进行。关于退款的事情关涉到个人信息,请咨询信用卡公司。
※ 取消或变更的时候需要信用卡的再次付款,所以会重新问号码。
②在DOTON PLAZA 咨询服务"YOUTOURBUS 预约中心"现金付款的顾客会直接以现金退款。

※当コースは募集型企画旅行です。お一人様より出発致します。

※旅行業約款(募集型企画旅行契約の部)が適用されます。

一般社団法人日本旅行業協会正会員

YOU TOUR 株式会社

福岡県知事旅行業登録第2-778号

福岡市博多区堅粕四丁目1番37三弘ビル101号 

TEL : 092-292-0624 FAX : 092-292-0634

E-mail : youtour.shuttle@gmail.com

DOTON PLAZA (YOUTOURBUS予約センター)

大阪府大阪市中央区島之内2丁目15番10号 

TEL:06-6212-6161

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© 2019 by DOTON YOUTOURBUS.

Proudly created with YOU TOUR Co., Ltd.